Senior Technical Support Specialist

Heraklion, Crete, Greece · Technical Support expand job description ↓


Enartia is looking for a Senior Technical Support Representative. The best candidate should be passionate, highly motivated, familiar/expert with web hosting, and ambitious about a career in technical support. This person will join the Customer Service Team, in-house or remotely, in order to enhance the quality of support offered to Enartia’s customers.


- Provide technical support for Hosting, Dedicated and VPS clients

- Partial infrastructure monitor and issue reporting to the infrastructure team

- Hosting-related duties

- Provide technical mentor junior staff

- Enrich and improve our technical knowledge base according to customer requests

- Frequently attend educational seminars / workshops in order to improve knowledge and performance level


- Expertise with Linux operating system environments

- Expertise with web and DB servers, such as Apache and MySQL

- Expertise with mail services, such as postfix, dovecot, smtp, imap, pop3, sieve.

- Experience with DNS services, such as Bind , powerdns

- Experience with Plesk or Cpanel

- Experience with shell (bash) scripts

- Familiarity with CMS such as WordPress, Joomla is a plus

- Familiarity with nodejs, Ruby on Rails is a plus

- Familiarity with monitoring systems such as nagios, prometheus is a plus

- Expert troubleshooting skills and strong attention to detail

- Excellent written and oral communication skills

- Previous experience required

- Any kind of linux certification is preferred


- Remote Working

- Access to books and resources for professional and personal development

- Sponsored trainings, courses and certifications

- Ping pong to have a playful break - Fresh fruits every day

- Sponsored conference and seminar attendance

- Private health insurance

- Work-life balance environment

- Performance-oriented awards as per quarterly set goals

Personal information
Your Profile
Application Details
Please be informed that according to our Company's procedures, all CVs received from the Human Resources department are archived for two (2) years. Please state below if you consent to retain your CV in our databases for two (2) after your candidacy examination.