Senior Technical Support Specialist

Heraklion, Crete, Greece · Technical Support expand job description ↓

Description

Enartia is looking for a Senior Technical Support Representative. The best candidate should be passionate, highly motivated, familiar/expert with web hosting, and ambitious about a career in technical support. This person will join the Customer Service Team, in-house or remotely, in order to enhance the quality of support offered to Enartia’s customers.


RESPONSIBILITIES:

- Provide technical support for Hosting, Dedicated and VPS clients

- Partial infrastructure monitor and issue reporting to the infrastructure team

- Hosting-related duties

- Provide technical mentor junior staff

- Enrich and improve our technical knowledge base according to customer requests

- Frequently attend educational seminars / workshops in order to improve knowledge and performance level

Requirements

- Expertise with Linux operating system environments

- Expertise with web and DB servers, such as Apache and MySQL

- Expertise with mail services, such as postfix, dovecot, smtp, imap, pop3, sieve.

- Experience with DNS services, such as Bind , powerdns

- Experience with Plesk or Cpanel

- Experience with shell (bash) scripts

- Familiarity with CMS such as WordPress, Joomla is a plus

- Familiarity with nodejs, Ruby on Rails is a plus

- Familiarity with monitoring systems such as nagios, prometheus is a plus

- Expert troubleshooting skills and strong attention to detail

- Excellent written and oral communication skills

- Previous experience required

- Any kind of linux certification is preferred

Benefits

- Remote Working

- Access to books and resources for professional and personal development

- Sponsored trainings, courses and certifications

- Ping pong to have a playful break - Fresh fruits every day

- Sponsored conference and seminar attendance

- Private health insurance

- Work-life balance environment

- Performance-oriented awards as per quarterly set goals

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