Description

Top.Host is looking for a Senior Support Technician. The best candidate should be passionate, highly motivated, familiar/expert with web hosting, and ambitious about a career in customer service and technical support. This person will join the Support Team, in-house or remotely, in order to enhance the quality of support offered to Top.Host’s customers.

• Assist customers with their web hosting accounts via phone, email and live chat.
• Walk customers through email setup, Plesk, cPanel, and FTP clients.
• Investigate and resolve any issues faced by our customers and questions about their web hosting plans.
• Provide customer feedback to Supervisors and Managers in order to improve products, services, and customer satisfaction.
• Partial infrastructure monitor and issue reporting to the infrastructure team.
• Hosting-related duties.
• Enrich and improve our technical knowledge base according to customer requests.
• Cover daily shifts 07:00 to 23:00, 365 days a year.
• Frequently attend educational seminars / workshops in order to improve knowledge and performance level

Requirements

• Professional and friendly customer support.
• Accuracy, efficiency and professionalism when responding to incoming tickets.
• Willingness to confront and resolve a wide range of customer problems, of basic to advanced complexity.
• Exceptional problem-solving skills.
• Cooperational skills and team spirit.
• Exceptional written and verbal communication skills in Greek and English.
• Knowledge of hosting and domain names.
• Experience with: FTP, POP, IMAP, SMTP, Linux, Apache, HTML, PHP, MySQL.
• Experience with DNS and Plesk will be considered as a plus.