Technical Support Representative

Heraklion, Crete, Greece · Technical Support

Description

Job Description:

Enartia is looking for a Senior Technical Support Representative. The best candidate should be passionate, highly motivated, familiar/expert with web hosting, and ambitious about a career in customer service and technical support. This person will join the Support Team, in-house or remotely, in order to enhance the quality of support offered to Enartia’s customers.


RESPONSIBILITIES:

- Assist customers with their web hosting accounts via phone, email and live chat

- Walk customers through email setup, Plesk, cPanel, and FTP clients

- Investigate and resolve any issues faced by our customers and questions about their web hosting plans

- Provide customer feedback to Supervisors and Managers in order to improve products, services, and customer satisfaction

- Partial infrastructure monitor and issue reporting to the infrastructure team

- Hosting-related duties

- Enrich and improve our technical knowledge base according to customer requests

- Cover daily shifts 07:00 to 23:00, 365 days a year

- Frequently attend educational seminars / workshops in order to improve knowledge and performance level


Requirements

- Professional and friendly customer support

- Accuracy, efficiency and professionalism when responding to incoming tickets

- Willingness to confront and resolve a wide range of customer issues, of basic to advanced complexity

- Exceptional problem-solving skills

- Cooperational skills and team spirit

- Exceptional written and verbal communication skills in Greek and English

- Knowledge of hosting and domain names

- Experience with: FTP, POP, IMAP, SMTP, Linux, Apache, HTML, PHP, MySQL

- Experience with DNS and Plesk will be considered as a plus

Benefits

- Remote Working

- Access to books and resources for professional and personal development

- Sponsored trainings, courses and certifications

- Ping pong to have a playful break - Fresh fruits every day

- Sponsored conference and seminar attendance

- Private health insurance

- Work-life balance environment

- Performance-oriented awards as per quarterly set goals

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